Lifetime Free Repairs

We offer free repair services for your jewelry at any time. No matter when you need it, we will not charge you for the repair itself.

Free Shipping & Customs Clearance (Within 90 Days)

For any repair requests submitted within 90 days of receiving your item, we will cover all shipping and customs clearance costs.

Shipping Costs (After 90 Days)

If you request a repair after 90 days, you will only need to cover the shipping cost of returning the item to China and any associated customs clearance fees. Repairs remain free of charge.

Material Costs

Any materials required for repairs will be charged at cost price, without any markup.

Damage Due to Human Factors

If the damage is caused by human factors, you will be responsible for all costs, including repair, shipping, and material fees.

Lifetime Free Maintenance

With an after-sales service card, you are eligible for lifetime free maintenance services. However, shipping costs must be covered by the customer.

Reinspection Support

We support product reinspection and accept certification reports from recognized institutions such as IGI and GIA. The inspection report must include details matching our product information. If we confirm any discrepancies from the original order, we will issue a full refund without requiring a product return and will also cover the inspection fee.

Refund Policy

Non-Company-Related Refunds

If you request a refund for reasons unrelated to our company, we will process your request accordingly. However, please note that payment platforms may deduct transaction fees, which will affect your final refund amount:

  • PayPal Refunds: PayPal charges a 4.5% transaction fee. Your refunded amount will be 95.5% of the original payment.

  • Stripe Refunds: Stripe charges a 3.4% transaction fee. Your refunded amount will be 96.6% of the original payment.

We recommend carefully considering your refund request to avoid unnecessary losses.

Company-Related Refunds

If an issue caused by our company prevents you from using the product or service properly, we will issue a full refund with no deductions.

Refund Processing Time

Refund requests will be processed within 3 business days upon receipt. The actual refund time may vary depending on your payment platform and bank processing speed.

Refund Process

  1. Submit a refund request through our official contact channels (e.g., email, live chat).

  2. Provide the following information in your request:

      • Order number
      • Payment method
      • Reason for refund

  1. We will review your request and notify you of the approval or rejection within 3 business days.

  2. If approved, the refund will be issued using your original payment method.

Important Notes

  • Some special products or services may not be eligible for refunds. Please read product descriptions carefully before purchasing.

  • We reserve the right to deny refund requests from users who violate our service terms.

  • Provence Jewelry reserves the right to update this refund policy at any time. Any changes will take effect upon publication on our website.

Contact Us

If you have any questions about our return, refund, or after-sales policies, please contact us:

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