A: A Provence Group Buy is a limited-time group order for a selected jewelry design. Instead of making one custom piece at a time, we collect multiple orders for the same design within a set order window. This helps reduce production costs and allows us to offer a better group price.

A: The price is lower because several customers order the same or similar design during the same period. This helps us save on CAD preparation, production setup, stone matching, and workshop scheduling. We pass part of that savings back to customers through the group price.

A:No. Most Provence Group Buy items are made to order after your order is placed. You can choose the available options listed on the product page, such as metal type, stone type, size, or color, depending on the design.

A: Choose the Group Buy item, select the available options, and place your order before the order window closes. After your order is confirmed, our team will review the details and contact you if anything needs confirmation.

A: Yes. Each Group Buy is open for a limited time. Once the order window closes, the group price may no longer be available, and the item may return to regular pricing or become unavailable.

A: For some Group Buys, the price may already be set at the best available group price. For others, pricing may depend on the final number of participants or material cost at the time of production. If a specific Group Buy has tiered pricing, we will clearly show it on the product page.

Small customizations may be available, such as ring size, metal color, stone color, stone type, chain length, or engraving, depending on the design. Major design changes may require a separate custom order and may not qualify for the Group Buy price.

Yes, if the option is listed on the product page. Common choices may include moissanite, lab diamond, lab gemstones, sterling silver, 10K gold, 14K gold, 18K gold, or platinum, depending on the specific Group Buy design.

For designs that require CAD confirmation, we will provide a CAD for review before production begins. Please check all details carefully, including size, stone shape, setting style, and measurements. Production will begin after the CAD is confirmed.

Because Group Buy pieces are made to order, cancellation is usually only possible before CAD work or production begins. Once your order has entered CAD, stone preparation, or production, cancellation may not be available.

Production time varies by design, material, and order volume. Most made-to-order Group Buy pieces take several weeks to complete. If the design requires CAD approval, the production timeline starts after the CAD is confirmed.

Yes. After your jewelry is finished, we can provide quality-check photos or videos before shipping. This helps you review the finished piece before it leaves our workshop.

Because Group Buy items are made to order based on your selected options, they are generally not returnable unless there is a confirmed quality issue. Please review the product details, size, material, and stone options carefully before placing your order.

Please make sure your size is correct before ordering. If you are unsure, contact us before placing your order. Resizing or length adjustment may be possible for some items, but additional fees may apply depending on the design and material.

Not always. Group Buy prices are based on a specific order window, production batch, material cost, and group order quantity. Regular website prices, old prices, or past Group Buy prices may be different.

Maybe, but it is not guaranteed. Some popular designs may return in a future Group Buy, while others may only be available once. If you love a design, we recommend joining during the current order window.

Our sales team will help confirm your order details, answer questions about customization, and follow up during the process. If you are unsure about sizing, stone options, or materials, please contact us before placing your order.